Privacy Policy

This policy covers tourQtickets, the public ticketing marketplace operated by tourQ. It does not cover what an event Organizer does with your information after we share it with them, or what a venue collects at the door. Those are governed by the Organizer's and venue's own privacy policies.

You give us: your name, email address, phone number when provided, billing details entered at checkout, the tickets you select, and any message you send to support.

Collected automatically: IP address, browser and device type, pages viewed, referring page and timestamps. We use this for security, fraud prevention and understanding which events people are looking for.

From our processors: Stripe returns a payment confirmation, the card brand and last four digits, and a fraud risk signal. We never receive or store your full card number or CVC.

To process your order and deliver your tickets; to send transactional messages such as confirmations, entry instructions, schedule changes and cancellations; to verify tickets at the door; to prevent fraud, abuse and bot purchasing; to provide customer support; to operate and improve the marketplace; and to comply with tax, accounting and legal obligations.

We do not sell your personal information. We do not share it with advertisers for cross-context behavioral advertising.

The Organizer of the event you bought a ticket to. They receive your name, email, ticket type and order details so they can admit you, contact you about the event and manage capacity. Organizers are independent controllers of that data.

Service providers that run parts of the platform on our behalf: Stripe for payments, our hosting and database infrastructure provider, and our transactional email and messaging providers. They may only use the data to perform their service for us.

Legal and corporate: where required by law, subpoena or lawful request, to protect rights and safety, or in connection with a merger, acquisition or sale of assets.

We use cookies and local storage that are strictly necessary to keep you signed in, remember your cart and protect checkout against fraud. We may use privacy- respecting analytics to count page views and understand which events are in demand. You can block cookies in your browser, but sign-in and checkout will not work without the necessary ones.

Order and ticket records are retained while your account is active and afterwards for as long as needed to honour refunds, resolve disputes, and satisfy tax and accounting requirements. Support correspondence is kept for a limited period after resolution. Technical logs are kept for a short period for security purposes.

Traffic is encrypted in transit with TLS. Data is stored on managed infrastructure with access controls, and internal access is limited to people who need it to operate the service and support your orders. Card data is handled by Stripe, a PCI DSS Level 1 service provider, and never touches our servers.

No online service can promise perfect security. If a breach affects your personal information, we will notify you and the relevant authorities as required by law.

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent. Residents of California, Colorado and similar jurisdictions also have the right not to be discriminated against for exercising these rights.

You can update your details in your buyer account, or send a request to tourQ support. We will verify your identity before acting. Note that we cannot delete records we must keep for a completed transaction, and requests about data already shared with an Organizer may also need to be sent to them.

You can unsubscribe from marketing email at any time. Transactional messages about a ticket you hold cannot be turned off while the event is upcoming.

tourQtickets is not directed at children under 13, and we do not knowingly collect their personal information. If you believe a child has provided us information, contact us and we will delete it.

The platform is operated from the United States and your information is processed there. If you access tourQtickets from another country, you understand that your information will be transferred to and processed in the United States, which may have different data protection rules than your home country.

We will post updates here with a new "last updated" date. If a change materially affects how we use your information, we will make that clear.

For privacy questions or to exercise your rights, contact tourQ support through your buyer account or the help link in your order confirmation email.